Dashmanager 2FA Login

Please Note effective 1/9/2023, per the requirements of PCI 3.2.1, users that wish to access Rev.io "Billing Services" and "SkySwitch Bill Center" must have MFA enabled in DashManager to leverage the SSO functionality that facilitates access to Rev.io links under the Quick Links section. This article explains how to enable 2FA to meet the access requirement.

For a more secure method of logging in to the dashmanager, a user may use 2FA (Two Factor Authentication) to log in.  When 2FA is enabled, the user will first log in with their username and password, they will then be prompted for a 2FA code that has been sent to them.

To turn on 2FA Login follow the steps below:

1. In the dropdown menu appearing under your avatar name in the Dashmanager click on the Profile button.
   

2. Scroll down the Two Factor Authentication section, select your preferred authentication method from the drop-down menu and then click the the Enable button.
   Note: If you do not see the 2FA method drop-down menu, try clicking the 'Cancel' button to refresh the menu. 

3. You will then be presented with a dialog box where you must enter your password for confirmation and afterward click the Confirm button to proceed.
   

4. Depending on the method selected, you will need to enter a code sent to your email, phone, or app.

   1. For Email authentication, the code will come from auth@uc-technologies.com

   2. For SMS authentication, the code will come from 407-794-9034.

      Why can't 2FA messages be sent to VoIP numbers?

      The majority of two-factor authentication vendors refrain from transmitting messages to Voice over Internet Protocol (VoIP) numbers due to the heightened vulnerability it poses to potentially fraudulent activities.

   3. For Google Authenticator, you will scan the QR code presented using the Google Authenticator app on your phone or device and then enter the code from the Authenticator to confirm that it is working properly.

5. Once confirmed, your 2FA is now enabled and properly set up. However, in the event you need to recover access, you are provided with recovery codes that will allow you to regain access. Please be sure to note these codes and store them somewhere safe.

Logging in with 2FA

Logging in to Dashmanager with 2FA Login turned on will first require you to still log in with your username and password. It will then show you a screen after the initial login where you have to enter a 2FA code from the your preferred authentication method. Simply enter the code from the and press the Continue button.

Reseller Admins may choose to have users forced to use 2FA Login and will not be able to turn it off.  To enable this please submit a ticket to Support.