Cradle to Grave

Cradle to Grave is a call trace function that presents all call events that occurred from the beginning to the end of a call through a simplified display. Please note that while the Cradle to Grave feature offers a minimalist version of a full call trace, the full details can also be conveniently accessed from this overview window (details further below). 

To learn how to enable this function through UI Configs, please visit our UI Configs: Call History article. 

The Cradle to Grave function is especially useful when multiple users are trying to troubleshoot or understand a call. The simplified overview can help to understand the issue from a high-level view, as seen below.

Viewing a 'Cradle to Grave' call trace from your PBX Portal

1. Navigate to the Reporting tab and locate the call you wish to view.
   
2. Next, once you find the call, click on the Cradle to Grave 'Heartbeat' icon found to the far right of the page.
   
3. Once selected, you can see the Cradle to Grave simplified view of the call; however, if you still don't have enough information, you can always view the entire call trace by clicking the View SIP Flow button at the bottom right of the page.
   
4. The full detail Call Trace SIP Ladder Graph view within Reporting will then open, as seen below.