PBX Admin Guide - Working with Active Calls
- Last updated on March 5, 2025 at 5:26 PM
The PBX Admin Guide is divided across 12 chapters, and also includes a Glossary of Terms for terms used across the guide that you may not be familiar with. Please feel free to navigate to another chapter of the guide by utilizing the links below.
- Accessing the Admin Web Portal
- Quick Guide to Common Tasks
- Working with Active Calls
- Working with Users
- Working with Conferences
- Working with Automated Attendants
- Working with Call Queues
- Working with Time Frames
- Working with Music On Hold
- Working with Inventory
- Working with Reporting
- Taking a Phone Home
- Glossary of Terms
3. Working with Active Calls
The Home page has an ACTIVE CALLS section that shows graphical and statistical information about current calls. This information updates automatically as active calls change.
Topics:
Active Calls Page
Call Graphs
The left side of the Home page shows call graphs. These graphs display calls by hour and day, allowing you to see trends in system usage. For more information about call details, see the Viewing Call History article.
Users and Applications Panel
The right side of the Active Calls page has two panels with the upper panel for Users and Applications allowing you to see the current count that are registered to your system. The
button at the top-right side of the panel allows you to update the statistics shown.
| Statistics | Description |
|---|---|
| Users | Total number of users in the domain. |
| Registered Devices | Total number of devices currently registered in the domain. |
| Total Devices | Total number of devices, registered and unregistered, in the domain. |
| Auto Attendants | Total number of Auto Attendants configured in the domain. |
| Call Queues | Total number of Call Queues configured in the domain. |
| Conferences | Total number of Conference Bridges configured in the domain. Includes Owned and Dedicated. |
| Phone Numbers | Total number of phone numbers assigned to the domain. Includes unassigned and assigned. |
Usage Statistics Panel
The right side of the Active Calls page has a Usage Statistics panel that shows the status and activity of the system, as well as sub-totals for the current and the previous month. These statistics are described in the following table. The button at the top-right side of the panel allows you to update the statistics shown.
| Statistics | Description |
|---|---|
| Current Active Calls | Number of calls currently being processed on the domain. |
| Calls Today | Number of calls processed on the domain today. Excludes any active calls. |
| Total Minutes Today | Number of minutes all users on the domain were on calls today. Excludes any active calls. |
| Avg. Talk Time | Average number of minutes all users on the domain were on calls today. Excludes any active calls. |
| Video Meetings Today | Total number of video meetings happening today using Meeting. |
| This Month | |
| Total Minutes | Number of minutes all users in the domain were on calls from the first day of the month to current. Excludes any active calls. |
| Peak Active Calls | The highest number of simultaneous calls from samples taken every 60 seconds from the first day of the month to current. |
| Video Meetings | Total number of video meetings that have happened this month using Meeting |
| Previous Month | |
| Total Minutes | Number of minutes all users in the domain were on calls from the first day of the previous month to the last day of the previous month. |
| Peak Active Calls | The highest number of simultaneous calls from samples taken every 60 seconds from the first day of the previous month to the last day of the previous month. |
| Video Meetings | Total number of video meetings that have happened last month using Meeting |