PBX Admin Guide - Working with Active Calls

Question

Accepted Answer

The PBX Admin Guide is divided across 12 chapters, and also includes a Glossary of Terms for terms used across the guide that you may not be familiar with. Please feel free to navigate to another chapter of the guide by utilizing the links below.Accessing the Admin Web PortalQuick Guide to Common TasksWorking with Active CallsWorking with UsersWorking with ConferencesWorking with Automated AttendantsWorking with Call QueuesWorking with Time FramesWorking with Music On HoldWorking with InventoryViewing Call HistoryTaking a Phone HomeGlossary of Terms3. Working with Active CallsTopics:The Home page has an ACTIVE CALLS section that shows graphical and statistical information about current calls. This information updates automatically as active calls change.• Call Graphs•Statistics PanelActive Calls PageCall GraphsThe left side of the Home page shows call graphs. These graphs display calls by hour and day, allowing you to see trends in system usage. For more information about call details, see “Viewing Call History."Statistics PanelThe right side of the Active Calls page has a Statistics panel that shows the status and activity of the system, as described in the following table. The button at the top-right side of the panel allows you to update the statistics shown.StatisticsDescriptionActive CallsThe number of calls that are currently active.UsersThe number of users on the system.Registered DevicesThe number of phones that are currently operational.Total DevicesThe total number of devices configured on your system.Auto AttendantsThe total number of auto attendants in the system.Call QueuesThe total number of call queues in the system.ConferencesThe total number of conferences in the system.Phone NumbersThe number of phone numbers assigned to your system.Calls TodayThe number of calls dialed and received today.Total Minutes TodayThe total amount of talk time.Avg. Talk TimeThe average talk time per call.