UI Configs: Call Queues
- Last updated on March 7, 2023 at 5:44 PM
This article defines the UI Config options for Call Queues.
For more information about UI Configs and making changes to the Portal, please see the parent article: Configs Tab: Making changes to the PBX Portal.
UI Config
PORTAL_CALL_QUEUE_ALLOW_ADD
Valid Config Value
yes/no
Description
Show/hide the "Add Queue" button. This config is not dependent on the set capacity limitation on the number of call queues. The Delete button will also show when the add button is enabled.
Default System Settings
Enabled for Office Manager and Reseller by default.
What roles is this valid for?
Office Manager, Call Center Agent, Call Center Supervisor and Reseller.
UI Config
PORTAL_CALL_QUEUE_ALLOW_AGENT_ADD
Valid Config Value
yes/no
Description
Show/hide the "Add Agent" button. This config is not dependent on the set capacity limitation on the number of agents for a call queue.
Default System Settings
Enabled for Office Manager and Reseller by default.
What roles is this valid for?
Office Manager, Call Center Agent, Call Center Supervisor and Reseller.
UI Config
PORTAL_CALL_QUEUE_ALLOW_EDIT
Valid Config Value
yes/no
Description
Show/hide the "Edit Queue" button. This config is not dependent on the set capacity limitation on the number of call queues.
Default System Settings
Enabled for Office Manager and Reseller by default.
What roles is this valid for?
Office Manager, Call Center Agent, Call Center Supervisor and Reseller.
UI Config
PORTAL_CALL_QUEUE_ALLOW_EDIT_AGENTS
Valid Config Value
yes/no
Description
Show/hide the "Edit Agent" button. This config is not dependent on the set capacity limitation on the number of agents in the queue.
Default System Settings
Enabled for Office Manager and Reseller by default.
What roles is this valid for?
Office Manager, Call Center Agent, Call Center Supervisor and Reseller.
UI Config
PORTAL_CALL_QUEUE_GRANULAR_LOGIN
Valid Config Value
yes/no
Description
Enables/disables per queue login/logout.
Default System Settings
Not enabled by default.
What roles is this valid for?
Office Manager, Call Center Agent, Call Center Supervisor and Reseller.