Configs Tab
- 24 articles
Configs Tab: Making changes to the PBX Portal
This introduces the Configs Tab within the PBX portal that lets you customize the look and functionality of the PBX portal for you and your end-users through the use of UI Configs.
Last updated on March 20, 2025 at 1:51 PM
Showing To and From User in the CDRs and Active Call Widget
This article details how to show the From and To Users in the Reporting Tab CDRs and the subscriber name in the Active Call Widget.
Last updated on February 10, 2023 at 3:42 PM
UI Configs: Active Call Popup
This article defines the UI Config options for the Active Call Popup.
Last updated on January 25, 2023 at 4:24 PM
UI Configs: Auto Attendant
This article describes UI Config options for Auto Attendants, including settings to show or hide the "Add Auto Attendant" button, display a language dropdown, direct the PBX to use the non-default directory application, hide the intro greeting option, and toggle the Auto Attendant button menu icon.
Last updated on March 11, 2025 at 11:16 PM
UI Configs: Button Builder
This article explains the UI Config options for the Button Builder, which enables the WYSIWYG Phone Configuration option in the Portal.
Last updated on March 7, 2023 at 4:46 PM
UI Configs: Call Center Agents
This article explains the UI Config options for Call Center Agents, including settings for inbound screen pop, showing/hiding message to agent option, and displaying stats and graphs for agents.
Last updated on March 7, 2023 at 5:45 PM
UI Configs: Call Center Supervisors
This article outlines various UI Config options for Call Center Supervisors, including enabling stats graphs for office managers, allowing download of stats in CSV format, and configuring email reports settings. Additionally, This article describes UI Config options for changing values used in calculating AAR and ACO stats.
Last updated on March 7, 2023 at 5:45 PM
UI Configs: Call History
This article defines the UI Config options for Call history (CDRs).
Last updated on February 28, 2023 at 10:54 PM
UI Configs: Call Queues
This article outlines the UI Config options for Call Queues, including settings for showing or hiding buttons such as "Add Queue," "Add Agent," "Edit Queue," and "Edit Agent."
Last updated on March 7, 2023 at 5:44 PM
UI Configs: Enabling the Attendant Console
This article describes how to enable or disable the attendant console through the UI Config options in the PBX Portal.
Last updated on March 7, 2023 at 4:46 PM
UI Configs: Home Pages
This article explains the UI Config options available for customizing the home page of users, including showing widgets such as active calls, graphs, stats, and contacts, among others.
Last updated on March 7, 2023 at 5:46 PM
UI Configs: Menu Display Control
This article lists UI configurations for customizing the menu icons displayed to users in a PBX portal, along with default settings and roles for which the configuration options are valid.
Last updated on March 7, 2023 at 5:46 PM
UI Configs: PBX Portal Customization
This article provides guidance on how to customize the icons and color themes on a PBX portal.
Last updated on April 27, 2023 at 5:15 PM
UI Configs: Popouts
This article describes the UI Config options available for customizing popout content, specifically for the PBX Portal.
Last updated on March 7, 2023 at 5:47 PM
UI Configs: User Management
This article explains various UI Config options for user management, such as the ability to show/hide buttons for adding or deleting users, enabling voicemail, recording options, voicemail settings, 911 ID editing, etc.
Last updated on March 20, 2025 at 1:32 PM
UI Configs: Voicemail Transcription
This article provides information about the UI Config options for enabling voicemail transcription in the Manager Portal, which is a billable feature for all user roles except 'Reseller.'
Last updated on August 30, 2023 at 4:11 PM
UI Configs: Contact Center
This page lists all UI configs that can be used for Contact Center.
Last updated on November 7, 2022 at 3:59 PM
What does the UI Config PORTAL_DOMAIN_HIPAA_ENABLED do?
This article explains when to use the HIPAA UI Config "PORTAL_DOMAIN_HIPAA_ENABLED".
Last updated on May 21, 2025 at 6:31 PM
UI Configs: Web and Video Conferencing
This article explains the UI Config options for enabling web and video conferencing, including enabling the "Meeting" option under a user's account and setting the dial-in phone number.
Last updated on August 8, 2024 at 2:02 PM
UI Configs: Queue Analytics (Wallboard)
This article defines the UI Config options for the Queue Analytics Tool, also referred to as Wallboard.
Last updated on March 20, 2025 at 2:11 PM
UI Configs: PBX Sites
This article provides information about the UI Configurations for the PBX Sites feature, which enables/disables the Sites feature globally, and can be configured for different roles such as Reseller and Office Manager.
Last updated on March 20, 2025 at 12:36 PM
UI Configs: Business SMS
This article outlines UI Config options for the Business SMS App.
Last updated on March 20, 2025 at 12:38 PM
UI Configs: Agents as Users
This article defines the UI Config options for the Agents as Users feature.
Last updated on January 25, 2023 at 5:00 PM
UI Configs: UC Client Branding
This article includes several UI Configs that can be used with UC Client.
Last updated on May 16, 2025 at 3:51 PM