Differences between Residential and Non-Residential (Business) Domain
Domains set-up as Residential or Non-Residential (Business) have certain differences which are listed below.
Extension to Extension Calling
3 or 4 digit extension dialing is NOT enabled
3 or 4 digit extension dialing is enabled
Standard. Basic voicemail with greeting and tone before a caller can leave a voicemail. No Voicemail forwarding.
Enhanced. Expanded voicemail that includes options - dialing another extension or leaving a voicemail, as well as Operator Forward (when enabled). Voicemail forwarding available.
Remote Voicemail Access
Requires setup by our support team.
The domain can be configured to use Operator Forwarding, which enables users to set where a caller can be forwarded to, when the caller presses “0” during the voicemail greeting. The number forwarded to can be another user or to an outside line, but typically it will be forwarded to an Operator, hence the name. This feature is typically used on commercial domains. Another example – “To reach me on my cell phone, press 0”
In the PBX portal, an option to build a personal contact list is available.
Available by request
Changing the Domain type
Go to Manage PBX on your Reseller Dashboard
Go to Domains
Edit Domain Settings either by:
Clicking on the Edit button at the right of the domain name.
Clicking on the domain name and then clicking on the Edit Settings button.
Under the Residential drop-down menu choose either Yes for Residential or No for Non-Residential domain.
Click the Save button to apply changes.
Best Practices for Managing a Domain