Why am I receiving "Service Count Change Report" emails?

Service Count Change Reports Emails are generated to notify partners about changes in quantities to MRC items (User Seats, DIDs, etc). 

These email reports are generated by our billing application/counter.  

• The email report is sent to a partner if there are service count changes made on the previous day. 
• If no changes were made, no email report will be sent.

The Service Count Change Report email process flow is refreshed daily to ensure our partners are informed when changes are made with associated cost(s). 

Only a single email address can be associated with this report, it is possible to use a distribution group email, but where we send all three of the following emails will be impacted:

• SkySwitch Service Count Change  ( Seat count +/- )
• SkySwitch Payment Success ( Payment confirmation notices) 
• SkySwitch Statement Attached  ( Monthly invoice ) 

If you wish to change the email address where the report is sent, have your current company administrator open a ticket with our Billing Team.