SoftPhone Options

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SoftPhone Options

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This document gives a brief overview of the different soft phone options.  You may also want to read our article on how to Configure a Softphone.SkySwitch – Attendant ConsoleThe Attendant Console is a powerful feature connecting your PBX to a Web UI; allowing you to manage Presence, Transfers, Parking, and Queues.  This is NOT a softphone but works in conjunction with your existing physical or softphone.  Available upon request from SkySwitch support, please specify which on which domain/s this will be activated for.https://skyswitch.elevio.help/en/articles/62ReachUC - Various Options ReachUC allows users to interact with the PBX through an intuitive user interface.  The app offers easy access to make calls, send/receive SMS, check voicemail, view phone and PBX contacts as well as view call history and view advanced PBX features including PBX presence.  ReachUC offers mobile apps for iPhone and Android, a Browser-based webRTC client ( These three versions are not recommended as a desk phone replacement, and not suitable for call center needs.)ReachUC also offers a Windows and Mac application that uses SIP messaging natively. The 'Native' SIP application is more suitable as a dedicated softphone, but like all software-based phones they can be hindered by computer hardware or other software running on that computer.https://www.reachuc.com/SkySwitch – Dialplate  (Available in the SkySwitch store)Dialplate is a Windows Only Softphone and Attendant Console Solution that can be purchased through the SkySwitch Store featuring 4-16 lines over 3 accounts. Notably, the application offers BLF extension presence to simplify reception operations. SkySwitch is not responsible for the development of the application but worked closely with Dialplate developers to ensure maximum interoperability and reskin the interface. Product:  https://skyswitch.elevio.help/en/articles/607Installation:  https://skyswitch.elevio.help/en/articles/650Bria 5   ($49.99 estimated cost) Bria can replace or complement your desk phone, allowing you to make voice and video calls over IP, see when contacts are available, send messages and transfer files. Bria for desktop can further be enhanced with custom branding and feature options for large-scale (200+ seat) deployments.Cons:  Does not support PBX presence with SkySwitch. (BLF or Parking)Product:  https://www.counterpath.com/bria/Installation:  https://skyswitch.elevio.help/en/articles/75Bria 5 Demo Version - XLiteProduct:  https://www.counterpath.com/x-lite/Zoiper(3 Versions - $45.00 US estimated cost for commercial use) Zoiper allows a softphone to make VoIP calls through your PBX or favorite SIP provider.Cons:  Does not support PBX presence with SkySwitch. (BLF or Parking)Product:  https://www.zoiper.com/VOP – Voice Operator Panel  (3 Versions $49 – 399) Voice Operator Panel is a professional softphone for operators and receptionists with Outlook/LDAP/XMPP/CRM integration, built-in web browser and e-mailer.  VOP is ideal for ITSP and IP PBX resellers who want to offer to their customers an advanced software switchboard and attendant consolePros:  Full extension status monitoring (ringing, busy, available)Cons:  SkySwitch does not support XMPP at this time.  DND presence is also not supported. Product:  http://www.voiceoperatorpanel.com/