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Single Button Call Parking

In many cases, it is desirable to program a button on a phone so that a caller may be parked by touching the button and so that the button will display the status a Call Park Orbit.   Capabilities for Single Button Call Parking will depend on the type of phone.

 

Polycom

Configuring a Call Park status key that will show the current state of a Call Park Orbit, and will allow the user to retrieve the parked call by pressing the key.

 

Configuring the Call Park watch key on a Polycom requires the following over-rides in the NDP:

 

Code Block
attendant.reg="1"
attendant.behaviors.display.spontaneousCallAppearances.automata="Automatic"
attendant.behaviors.display.remoteCallerID.normal="Normal"
attendant.resourceList.1.address="701"
attendant.resourceList.1.label="Park"
attendant.resourceList.1.proceedingIsRecipent="1"
attendant.resourceList.1.type="automata"
feature.1.name="presensepresence" feature.1.enabled="1"

 

 

Configuring single button call parking on a Polycom phone requires the following over-rides in the NDP.  

Code Block
themeEclipse
softkey.1.enable="1" 
softkey.1.use.active="1" 
softkey.1.label="Park" 
softkey.1.insert="4" 
softkey.1.action="702$Trefer$"

 

 

Setting these paramters will add a Softkey button to the Polycom LCD:

  • Softkey -  A softkey will be displayed when a call is connected, it will be possible to transfer the call to the Call Park orbit defined, by simply touching the button.

 

 

Other Phones

Configuration of other phones is betond the scope of this guide.  However, as a general rule, if the phone can be configured to show the presence of another extension, then it will be able to display the status (occupied/empty) of a Call Park orbit.

 

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