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SkySwitch Knowledge Base
How to Articles - PBX
Setting up your First Customer
Ensure that Voicemail Messages are Delivered to Email
Add a SIP Phone to a User
Changing Auto-Attendant Language
Enable Voicemail Transcription
Change Outbound Caller ID
Bulk Import Users and Devices
Auto Attendant Selection to an External Number
Disable Voicemail Transcription (User Level)
Distinctive Ring
Account Codes
Activate Night Mode
How to setup a Ring Group (aka Hunt Group)
Change the Timezone in Call Records and Voicemails
Configure Shared Line Appearance (SLA)
Source for Music on Hold
Music on Hold
Forward Queued Calls to Voicemail
Configure Call Queues (ACD)
Conference Bridges
Direct Inward System Access (DISA)
Hot Desking (aka Hoteling)
Create a SIP Trunk with Routing User and Pseudo DID
SIP Trunk Failover
Call Parking with Ringback
611 Customer Service Line
Caller ID Prefix
How to Update an Auto-Attendant Greeting by Telephone
Answering Rules
User Roles - PBX Manager Portal Overview
How Do I Configure and Use Shared Contacts?
SIP Coloring Rules
How to use SIPTAPI
811 - Call Before You Dig
Known Polycom Issue - Directed Call Pickup