Grandstream FAQ

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Grandstream FAQ

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How do I upgrade to the version mentioned in the June 13, 2024, announcement?This only applies to GRP26XX phone models; we advise that you upgrade the firmware to version 1.0.11.10. This version fixes the root cause of the RTCP issue which causes very rare instances of crosstalk on these devices.Before upgrading the phone firmware to 1.0.11.10 make sure your current firmware version is at 1.0.9.x. If not look to the next section on how to upgrade from older firmware.Upgrade Procedure:In the dropdown menu under PBX of your dashmanager click on the NDP option to open the portal.Apply the overrides below.P192="sipcfg.io/frm/grandstream/grp/grp261x/11.10"
P6767="1"Note 1: You can apply this as a device-specific, domain-specific, or brand-specific override. Devices with significantly older firmware may require several updates and multiple reboots. Please wait patiently until it's fully finished.Note 2: To prevent the crosstalk bug caused by older firmware, we implemented a model-specific override to disable RTCP functionality on all affected phone models. After upgrading your devices to version 1.0.11.10, we recommend re-enabling this functionality. You can find the overrides below.P2392 = "2"What firmware version does SkySwitch Recommend for GXP2130/35/40/60/70? How can I upgrade?For the GXP2130/35/40/60/70, we recommend firmware 1.0.11.6. We ran our interop on this version and we uncovered no issues. Upgrade Procedure: Method 1: Using NDP OverridesP192="sipcfg.io/frm/grandstream/1_0_11_6/"
P6767="1"Method 2: Download the firmware file and upload it to the phone via UI (Maintenance > Upgrade and Provisioning)Note for this series the firmware file name is unique for each model.http://sipcfg.io/frm/grandstream/1_0_11_6/gxp2130fw.binhttp://sipcfg.io/frm/grandstream/1_0_11_6/gxp2135fw.binhttp://sipcfg.io/frm/grandstream/1_0_11_6/gxp2140fw.binhttp://sipcfg.io/frm/grandstream/1_0_11_6/gxp2160fw.binhttp://sipcfg.io/frm/grandstream/1_0_11_6/gxp2170fw.binWhat firmware version does SkySwitch Recommend for GRP261X, Carrier Grade IP Phones? How can I upgrade?For Hardware V1 and V2For the GXP261X, we recommend firmware 11.10. We ran our interop on this version and we uncovered no issues. Before upgrading the phone firmware to 1.0.11.10 make sure your current firmware version is at 1.0.9.x. If not look to the next section on how to upgrade from older firmware.Upgrade Procedure: Method 1: Using NDP OverridesP192="sipcfg.io/frm/grandstream/grp/grp261x/11.10"
P6767="1"Method 2: Download the firmware file and upload it to the phone via UI (Maintenance > Upgrade and Provisioning)Note for this series the firmware is unified (The same firmware file name) http://sipcfg.io/frm/grandstream/grp/grp261x/11.10/grp2610fw.binHow do I upgrade GRP261x  Series phones that are still on older firmware?For phones on firmware older than 1.0.5.93, they should be stepped up to this version first. P192="sipcfg.io/frm/grandstream/grp/grp261x/5.93"
P6767="1"For phones on 1.5.93 to 1.0.7.22, they should be stepped up to 1.0.7.33P192="sipcfg.io/frm/grandstream/grp/grp261x/7.33"
P6767="1"For phones on 1.0.7.33, they can then be stepped to 1.0.9.83. P192="sipcfg.io/frm/grandstream/grp/grp261x/9.83"
P6767="1"What firmware version does SkySwitch Recommend for the GRP260X Series, Essential IP Phones? How can I upgrade?For the GXP260X, we recommend firmware 1.0.1.36. We ran our interop on this version and we uncovered no issues. Upgrade Procedure: Method 1: Using NDP OverridesP192="sipcfg.io/frm/grandstream/grp/grp261x/3.6/1_0_1_36"
P6767="1"Method 2: Download the firmware file and upload it to the phone via UI (Maintenance > Upgrade and Provisioning)Note for this series the firmware is unified (The same firmware file name) https://sipcfg.io/frm/grandstream/grp/grp261x/3.6/1_0_1_36/grp2600fw.binWhich Models have Hardware V2?GRP2612W/PGRP2613GRP2614GRP2615GRP2616GRP2624GRP2634GRP2670How do I tell which hardware version I have, for models with two different hardware versions?GRP261x v2 is noted by HW revision number. For example, V2.x. Here's a screenshot of my v1 GRP2615 system info:Note the Part Number ending with 16B, refers to the HW revision 1.6B while a V2 would have 20A or 21B and so on.