Add Softphone to User in Portal

To configure a softphone, browse to the 'Edit Phones' page for the user.

Click the "Add Phone' button to create a new device.

Initially, the Manual or Softphone option will not be available in the Model dropdown list.

Press the Add button to add the phone without choosing a model.

Naming Phones - When creating multiple devices for a User, it is strongly recommended that you use the User's extension number plus a single alphabetic character, such as 1001a for the phone name. In this way, you can create many devices for a single user (eg. 1001, 1001a, 1001b, 1001c, etc.).

The postfix m (e.g. 1001m) is reserved for use by ReachUC mobile and is added automatically when logging in to the ReachUC app on mobile devices.

In the list of phones click on the Edit button for the SIP device you want to configure as a softphone.

In the Edit Phone form that is displayed, choose ‘Manual or Softphone’ in the Model selector as shown in the image below. This will cause the page to display the SIP credentials that must be entered into the softphone, including:

  • SIP Username
  • SIP Password
  • SIP Server (sometimes called Domain or Proxy)
  • SIP Outbound Proxy

Counterpath (Xlite/Bria)

The image below shows the configuration screen for the free Counterpath X-Lite softphone. You can download the X-Lite softphone from http://www.counterpath.com/x-lite-download.html  or use any other SIP compatible softphone that supports the Outbound Proxy setting.

It is important to be aware that the SkySwitch system requires the use of an Outbound Proxy (sometimes this is just called a Proxy). Therefore, you cannot use a SIP Device that does not support this standard SIP parameter.

3CX Softphone

The image below shows a working configuration for the free 3CX softphone. You can download the free 3CX softphone from http://www.3cx.com/voip/softphone-2/ or use any other SIP compatible softphone that supports the Outbound Proxy setting.

Zoiper Softphone

The image below shows a working configuration for the free Zoiper softphone. You can download the free Zoiper softphone from http://www.zoiper.com/en/voip-softphone/download/zoiper3 or use any other SIP compatible softphone that supports the Outbound Proxy setting.