SkySwitch is an Integration Partner on ConnectWise and this integration is designed to streamline workflow by automating key data points directly into a ConnectWise Manage pod, and by embedding your Reseller Dashboard directly within ConnectWise Manage. With our integration, you enjoy an enhanced user experience that combines the power of the SkySwitch platform with the features and familiarity of ConnectWise Manage.  See the overview here: https://marketplace.connectwise.com/skyswitch

To enable this configuration, take the following steps.

  1. Log in to your SkySwitch Dashmanager portal.

  2. Click on Reseller Settings from your avatar drop-down menu.

  3. Click on API in the menu.

  4. Open the ConnectWise tab.

  5. Select your ConnectWise Site URL from the drop-down menu.

    Choose Premise If you have an on premise site and supply your site URL in the additional box that will show up.

  6. Supply your ConnectWise Company ID.

  7. Supply the Public and Private key of the API Member that you generated in the Members page from the ConnectWise System. (Instructions on generating keys can be found below)

  8. Click the Test button to test your credentials.

  9. If successful, click on the Save and Enable Integration button. If successful, you should see a message saying the PBX Menu and the SkySwitch Doman Pod has been created.

  10. In the Users tab, map your Dashmanager Users with your ConnectWise Manage Member Users. 

The PBX Menu and SkySwitch Domain Pod will be available to these members when they log in to ConnectWise Manage.  See How to Access SkySwitch Elements in ConnectWise section below.

How to Generate Public and Private Key

  1. In your ConnectWise portal, click on System from the left menu bar, then choose Members.

  2. Go to the API Members tab and click the add (+) button to add an API Member.

  3. Supply details in the Details tab. You may dedicate an API Member solely for SkySwitch integration.

  4. Go to API Keys tab and supply a description.
    Take note of the Public Key and the Private Key. You will use this later to configure the integration with SkySwitch.

  5. Click the Save button.

How to Access SkySwitch Components in ConnectWise

  1. The PBX Menu

You will see your Reseller Dashboard via the left side navigation bar when you click on PBX under the Companies section. The Reseller Dashboard will appear on the right pane.

  1. The SkySwitch Domain Pod

You can map a company you manage in ConnectWise with a domain you manage in your SkySwitch account.

  1. Go to Companies and search for a company you will manage.
  2. Manage the company you are interested in. You will see the SkySwitch Domain pod in the Company tab.
  3. If the company has not been previously mapped with a domain, you will see the pod with this message. From the drop-down box containing your domains in SkySwitch, select the domain you want to associate to this company and click the Submit button.
  4. Once mapped, the SkySwitch Domain pod will show the domain’s usage statistics.

Click on the Launch Portal link to open the domain dashboard in a new tab.

How to Remove or Change Mapping for a Company to a Domain

You may find the need to remove or change a mapped domain to a company. To do this, do the changes in your ConnectWise API Integration settings.

  1. Log in to your SkySwitch Dashmanager portal.

  2. Click on Reseller Settings from your avatar drop-down menu.

  3. Click on API in the menu.

  4. Open the ConnectWise tab.

  5. Open the Domains tab. Click the X icon to delete and the + icon to add a mapping.