ReachUC Communicator by Mondago
The ReachUC Communicator is a Computer Telephony Integration (CTI) tool created by Mondago. It is a 3rd party application that ties the PBX to various CRM and Contact Management systems.
There are two versions of the ReachUC Communicator: Express and CRM. Both are native apps that run on Microsoft Windows 7/8/10. The CRM version is integrated with 120+ different CRM systems. The Express version works only with Google Contacts, Microsoft Outlook and Lotus Notes.
This tool is only available for Windows 7/8/10. There are no plans to create a Mac or Linux version.
This tool will only do screen pops if a call passes through the 'User' that is logged in. If another user or queue rings the user's device, there will not be any screen pop. Example: If user 100 is logged into the application, call from queue 200 to phone extension 100 will not create a screen pop. All calls that pass through User 100, will get a screen pop
This tool will not function as expected when multiple devices are used in a SIM Ring. We expect this to be fixed in a later release.
ReachUC Communicator (Mondago) Features
View the following features link for a set of product features available for 'CRM' and 'Express' user features: https://netsapiens.gocommunicator.com/page/10/212/uk
How to Order your ReachUC Communicator License
Complete this short order form to order your license.
- A support ticket will be opened in 'BillSupport@skyswitch.com' under your assigned reseller group to track your order.
- For pricing or billing questions, please contact your SkySwitch sales representative or email 'firstname.lastname@example.org'.
- ReachUC Communicator is also known as GoCommunicator. For a full list of features visit here.
- Licenses are billed per user and are assigned to a domain.
- Please allow 1-1.5 business days to receive your license.
Download ReachUC Communicator and install.
After downloading and installing ReachUC Communicator, navigate to and right click on the Taskbar tray icon.
Note that the icon will be black/grey when it is unregistered or PBX credentials have not been entered and saved yet (Instructions to do this are found below). It will change to green when already registered and not on a call but will change to red/orange when on a call.
Enter your PBX User credentials. You can also enter your serial number here if you have purchased a license.
Call Events Tab
The Call Events tab is where you set up the type of popup on a particular event.
Integrations > (Add new)
This is where you will select your integration. There is a requirement that you have API Access in your CRM.
Once you select your integration type, click the 'Set' button.
After clicking "Set" you will be taken to the CRM Setup page. Detailed instructions for setting up the particular CRM can be found by clicking on the help Icon in the upper right hand corner.
Test the CRM Integration
Once you have your CRM Credentials set up, you can test the integration by typing a telephone number and clicking Search. The result will show the API request result from your CRM.
At this point you should have working screen pops for inbound and outbound calling. The pop ups shown are configured in the earlier step of configuring Call Events.
Here you can click on the CRM Contact before answering the call or deflect the call. After answering the phone you have the ability to Hang up, Consult (place a new call), and Transfer within the screen pop. You can still click on your CRM's icon to open to the customer's page. 'Show contact' stores a contact locally in the application.