This document gives a brief overview of the different soft phone options.  You may also want to read our article on how to Configure a Softphone.

SkySwitch – Attendant Console

The Attendant Console is a powerful feature connecting your PBX to a Web UI; allowing you to manage Presence, Transfers, Parking, and Queues.  This is NOT a softphone but works in conjunction with your existing physical or softphone.  Available upon request from SkySwitch support, please specify which on which domain/s this will be activated for.

https://skyswitch.elevio.help/en/articles/62


ReachUC - Mobile Phone App  

ReachUC allows users to interact with the PBX through an intuitive and familiar interface.  The app offers easy access to make calls (voice only and video), check voicemail, view phone and PBX contacts, send and receive SMS messages, view call history and view advance PBX features including PBX presence.   (Not recommended as a desk phone replacement, or suitable for call center needs.)

https://www.reachuc.com/


SkySwitch – Dialplate  

(Available in the SkySwitch store)

Dialplate is a Windows Softphone and Attendant Console Solution that can be purchased through the SkySwitch Store featuring 4-16 lines over 3 accounts.  BLF extension presence to simplify reception operations. (Note: NOT available for Mac)

Product:  https://skyswitch.elevio.help/en/articles/607

Installation:  https://skyswitch.elevio.help/en/articles/650


Bria 5  

 ($49.99 estimated cost) 

Bria can replace or complement your desk phone, allowing you to make voice and video calls over IP, see when contacts are available, send messages and transfer files. Bria for desktop can further be enhanced with custom branding and feature options for large-scale (200+ seat) deployments.

Cons:  Does not support PBX presence with SkySwitch. (BLF or Parking)

Product:  https://www.counterpath.com/bria/

Installation:  https://skyswitch.elevio.help/en/articles/75


Bria 5 Demo Version - XLite

Product:  https://www.counterpath.com/x-lite/


Zoiper

(3 Versions - $45.00 US estimated cost for commercial use) 

Zoiper allows a softphone to make VoIP calls through your PBX or favorite SIP provider.

Cons:  Does not support PBX presence with SkySwitch. (BLF or Parking)

Product:  https://www.zoiper.com/


VOP – Voice Operator Panel  

(3 Versions $49 – 399) 

Voice Operator Panel is a professional softphone for operators and receptionists with Outlook/LDAP/XMPP/CRM integration, built-in web browser and e-mailer.  VOP is ideal for ITSP and IP PBX resellers who want to offer to their customers an advanced software switchboard and attendant console

Pros:  Full extension status monitoring (ringing, busy, available)

Cons:  SkySwitch does not support XMPP at this time.  DND presence is also not supported. 

Product:  http://www.voiceoperatorpanel.com/