Before you start:

  • Plug in the camera to power and ethernet
  • The camera must have a working internet connection
  • If your AXIS camera does not support AVHS ensure that the device has been port forwarded.

AXIS cameras can be added using two methods, either via AVHS (plug and play) or standard port forwarding. Port forwarding is only recommended for older models that do not support AVHS.

Adding an AXIS Camera Using AVHS

Before you start:

  • It is highly suggested that AVHS is set to “Always On”. There are two ways to activate the AVHS feature on AXIS cameras.  This can be done from the following menu: Basic Setup > TCP/IP > Services. In the Services section locate the “Enable AVHS” setting and select the “Always” radio button.
  • If the “Always On” option is not selected the one-click option will remain enabled. This method of activating AVHS will require the installer to first click and hold the #1 button on the backside of the camera until the green LED next to it flashes three times. 
  1. Log in to your desired portal. (See our article How to Add a Camera for more info)
  2. Select Add a Camera.
  3. Choose AXIS as the type of camera.
  4. Give the camera a name.
  5. Click Next.
  6. Input the Serial Number (MAC address) and OAK number. If you know the camera's root password there is no need for the OAK number.
    • The OAK number will be printed on a piece of paper inside the AXIS camera box.
    • The root password can be configured via the local camera interface. 
  7. If using the AVHS one-click method press and hold the number 1 button (if there is more than one button) until the main LED flashes 3 times before clicking Next. See the image below for reference:
  8. Otherwise, if always on is activated, click Next to continue. 
  9. Choose your desired configuration or leave the default settings and click Finish.
  10. Your AXIS camera will now appear in the list of cameras. 

Adding an AXIS Camera Using Port Forwarding

  1. Log in to your desired portal. (See our article How to Add a Camera for more info)
  2. Select Add a Camera.
  3. Choose AXIS as the type of camera.
  4. Give the camera a name.
  5. Click Next.
  6. On the Network page, turn off the AVHS option and input the camera’s Username and Password.
    Ensure that the camera has been port forwarded for both the RTSP and HTTP port numbers on the intended network prior to continuing.
  7. Next, ensure that the auto-populated external IP address is correct for the intended network. If different or if you’re on a different network while connecting the camera input the correct address. Otherwise, input the configured DDNS address.
  8. Enter the set RTSP and HTTP port numbers and click Next
  9. Choose your desired configuration or leave the default settings and click Finish.
  10. If your camera and network have been configured correctly the AXIS camera will now appear in the list of cameras. If the connection fails then review the error that occurs and recheck both configurations.