Our Manage Telco 'Daily Call Statistics Summary' report is designed to help you track and monitor your telco usage and quality of call service.

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You will find the following data points in the summary report for your information.

  • Host - Internal domain path assigned for routing the call
  • Trunk – Naming Nomenclature
  • Active – Current active calls We do not include a value in this summary report for this field(s).
  • Attempted – Number of call Attempts During the captured period. 
  • Completed - Number of calls that were answered including those by an AA or going to VM.
  • Failed - Number of calls that were not answered or considered not completed.
  • ASR - ASR is the percentage of the number of successfully connected calls to the number of attempted calls (it is also called the call completion rate): ASR % = (total number of answered calls / total number of calls) × 100
  • PDD - Post-dial delay (PDD) is the time it takes to receive feedback after a user has finished dialing (after they pressed the dial button on their phone). This feedback can be in the form of a dial tone, a recorded announcement or the call being abandoned. A low PDD means a better user experience. Consumers are generally used to the short PDD of a PSTN and often react negatively when there is a long pause after dialing. In the case of higher PDD, it is expected that there is no dial tone for the subscriber to initiate a call. PDD should be not more than 4-5 seconds, and anything below 2 is considered excellent.
  • ACD - ACD is a quality metric used by telephony providers. It is the average length of an answered call made over the network: ACD = duration of all answered calls/number of answered calls
  • For example, if there were 62 answered calls with a total duration of 145 minutes, then: ACD = 145 [duration of all answered calls] / 62 [total number of answered calls] = 2.34 minutes
  • MCD - Maximum Call Duration
  • Actual – Total Call Time
  • Billable – Total Billable Call Time
  • Charges – Total Charges
  • Margins – Profit or Loss based on the call cost and charges. We do not track a value in this summary report.
  • Fees - NRC fees which may be assigned on a per call(s) basis. We do not assign NRC fees to calls.
  • SJitter, RJitter, RLate, Rlost - These are packet measurements related to their delivery and state between endpoints. We do not include values in this summary report.