Concept

Many features in the WebCentrex platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized per domain by the SkySwitch Control Tower.

Reserved Number Space

Certain 3-4 digit extensions should NOT be used. Please be aware of the Reserved Number Space page to avoid any conflicts with dial translations.

Star CodeFeature Description
***Dynamically Park a Call (in the 701-709 range)
*{parking lot}Park a Call (to a specified park ext)
*35{ext}Extension Pickup - Answer a Call that is ringing at another extension
*36Domain Pickup - Answer a Call that is ringing within the same domain
*37Department Pickup - Answer a Call that is ringing within the same department
*38Self Pickup - Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call).
*40Activate Call Forwarding
*41Set Forward Busy Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)
*42Set Forward No Answer Feature
*44Hotdesking (Log In) - Requires User Login and Password.
*45Disable Call Forwarding (for Hotdesking). This star code is deprecated and no longer needed for Hotdesking.
*46Hotdesking (Log Out) - Requires Password of current logged in user.
*48Ask caller to enter PIN before connecting call
*49Ask caller to enter extension # before connecting call
*50{ext}Auto Answer/Intercom (3 or 4 Digit Ext) This feature does not work with SLA.
*55{Parking Lot}Retrieve a call from a Call Park Queue
*61To Voicemail - Unauthenticated
*62To Voicemail - Password Only
*66<10 or 11 Digit phone number>Route Call Off-Net. This feature will route a call out through a carrier, instead of staying on Network.
*67<10 or 11 Digit phone number>To Connection w/ Privacy DID 11 Digit
*67{ext}To User w/ Privacy
*69Call Return
*72<10 or 11 Digit phone number or Extension number>
Set Forward Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)
*73DeActivate Forward
*74Activate Night Mode (Requires Setup)
*75DeActivate Night Mode
*78Activate Do Not Disturb
*79DeActivate Do Not Disturb
*80Start Call Recording
*81Stop Call Recording
*82Pause Call Recording for 1 minute or until *83 (Unpause Call Recording), whichever comes first
*83Resume Call Recording from a paused state as a result of *82
*88Make Agent Available for all Queues the Agent is a member of (Online)
*89Make Agent Unavailable for all Queues the Agent is a member of (Offline)
*90Activate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)
*91DeActivate Forward Busy
*92Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal)
*93DeActivate Forward No Answer
*97{ext}Transfer to a 4-digit Extension
*98{ext}Transfer to a 3-digit Extension
*99Transfer to Self
ShortcutFeature Description
7{ext}Transfer a call directly to voicemail (3 or 4 digit extension)
71[0-9]Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback
72[0-9]Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback
99{ext}Auto Answer/Intercom (3 or 4 digit extension) This feature does not work with SLA.
099Invoke the Account Code feature
5000Unregistered Login to VMail (prompted for acct no and password)
5001Registered Login to VMail (prompted for password only)
5002Hot Desking Sign In
5003Request User's PIN then provides 2nd dialtone (useful for phones in public spaces)

Conference Controls.

For more information about the conference controls & additional star codes available, please reference this document below:

Note: All call parks MUST be in the 700-729 range to work with the system default settings. If you require a call park orbit with a different extension number, please send a request to the Control Tower team by an email to support@skyswitch.com. If you wish to use custom call park extensions, SkySwitch will charge $75 per domain for custom programming.