Our Mission

The SkySwitch Control Tower provides support for all SkySwitch services. Our mission is to reinforce your success with timely and professional technical support.

Support Availability

SkySwitch Control Tower Support is available 24 x 7 x 365.  

Standard Control Tower support is available from 8 a.m. to 8 p.m. Eastern Time, Monday through Friday (holidays excluded) for all issues. 

After hours and emergency, support is available by calling1-747-777-8102 and pressing '9' to leave a detailed message.  The message will be sent to on-call support staff via an internal notification system. Please open a ticket with details, screenshots and call traces immediately thereafter to assist our engineers in troubleshooting the problem. Emergency support fees may apply depending on the nature of the problem.

Please refer to our Support Policy and your Master Service Agreement for further details about support hours, SLA and after hours support fees.

Support Ticket Details - 'What we need to know to help you'

Explain your request clearly or in enough detail so we may reproduce the problem. If the issue is call related, please attach a call trace.

1) Event Date & Time:

2) Account Identifier(s):  {TN’s, Domains, URL’s, Username, etc.}

3) Equipment/System Identifier(s):  {Make, Model, Firmware, Portals, etc.}

4) Problem Description:  {Clear and concise problem description}

5) Expected/Desired Result:

Support Accessibility

You can open a ticket with SkySwitch in one of four ways:

  1. As a Reseller Dashmanager User by selecting 'Tickets' under their Profile Menu and selecting 'New Ticket' within the self-service portal. The Dashmanager User must have access rights to 'Trouble Tickets'. All tickets opened thru the Dashboard will be created within the Support queue.
  2. Send an Email directly to either  Support@skyswitch.com   or Ports@skyswitch.com. Upon receipt, a ticket within the respective queue will be created, and you should receive an automated reply message.
  3. The SkySwitch Control Tower is available by telephone Monday through Friday from 8am-8pm Eastern Time. Call us at 747-777-8102. If nobody is available or if you are calling after telephone support hours, please leave a message. We will open a ticket for you and reply by email with status updates. Service affecting issues are always handled expeditiously and will receive a return phone call.
  4. You can also reach the SkySwitch Control Tower by support chat from within the Reseller Dashmanager. Support chat is only available to reseller's who have completed their onboarding training. Support technicians are available by Support Chat Monday through Friday from 8:00 a.m. through 8:00 p.m. Eastern Time.