User Guide

VSaaS Admin Portal

Version 1.1


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Table of Contents

Chapter 1 – Introduction

Features of VSaaS Admin Portal

Manage Customers

Manage Cameras

Billing History

Edit Admin Profile

Admin Settings

Camera Health Check (CHC)

Basic Camera Knowledge – Supported Cameras

Collapse and Expand Main Menu

Chapter 2 - Manage Customers

Add/Delete Customers & Guest Users

Add Customer

Delete Customer

Add/Edit/Delete Guest User

Add/Edit/Delete Cameras

Add Camera

Edit Camera

Delete Camera

Add/Edit/Delete Camera Labels

Add Camera Labels

Edit/Delete Camera Labels

Edit Plan / Payment – Subscriptions

Edit Plan

Add Camera Subscriptions – Supported Cameras

Media History

Customer Password Reset

Password Reset

Direct Camera Access

Test Connection

Camera Health Check (CHC)

Search Customers

Show Customer Entries

Manage Cameras

Search Cameras

Show Camera Entries

Edit/Delete Cameras

Edit Camera

Delete Camera

Camera Health Check (CHC)

Direct Camera Access

Test Connection

Chapter 3 - Billing History

Billing Summary

Export Billing History

Chapter 4 - Edit Admin Profile

Edit Admin Profile

Chapter 5 - Admin Settings

Edit Company Details

Company Details

Company Logo & App Color - Site and Mobile App Settings

Add/Delete Camera Health Check Notification List

Chapter 6 - Setup Amcrest Camera

Things to Consider

Prepare Your Camera for VSaaS

Connect Your Camera to VSaaS



Chapter 1 – Introduction

Features of VSaaS Admin Portal

VSaaS Admin Portal is a component of the SkySwitch Reseller Dashboard.  It is used to monitor your Video Surveillance as a Service (VSaaS) customers & their cameras from a centralized location.  By utilizing the VSaaS Admin Portal on any web browser, it is possible to manage multiple customers on multiple networks, monitor camera health status, test connections, add/manage customer site features and add/edit cameras, among other operations.  


The VSaaS Admin Portal has the following features.


CamCommand in SkySwitch Dashboard.png

All customers in your partner portal are displayed in the Manage Customers section.  We allow you to search your customer database, add or edit customer profile, and add or edit customer cameras.  Once a customer is selected, the camera layout for the customer’s cameras (such as Customer, username, Camera Name, Camera Type, Camera Health Check Status) can be viewed at any time.  In addition, existing customer cameras can be edited or deleted from the account, along with the ability to add new cameras to that specific customer account. Other tabs within the Customer Profile include camera label, plan / payment, media history and customer users, can all be managed from the manage customers section.


All customer cameras in your partner portal are displayed in the Manage Cameras section.  We allow you to search all cameras attached to your customers’ accounts, add/edit/delete cameras, check the health status of each camera and troubleshoot if necessary.  


View a summary of your customer base, their plans, and export your billing history.  This section provides you with a quick summary of all your sold subscription plans and the camera quantities of those plans.   The export billing feature allows you to view detailed information for each of those plans, showing creation dates, usernames, camera counts, and other important information.


Edit admin Reseller profile settings which include, admin name, password change, email address, rep firm and time zone.


Edit Reseller settings which are displayed within the customer portals Reseller contact section.   This information inputted in these fields is how the customer identifies your company’s contact information.  This information includes your company, support email, address, website, and zip/postal code.  To include the management of your Reseller logo displayed to your customers and the colors of your generic mobile application.


VSaaS provides Camera Health Checks (CHC).  These are automated alerts that will inform you if the status of your camera changes (ie.   if your camera goes offline).


  • What does CHC do?
  • When enabled, CHC will periodically run a network test on your camera to ensure it can be accessed
  • The test is like the Network Test that’s run when you first added your camera to VSaaS
  • If there’s a test failure, you will be notified by email, which is setup in your admin settings tab.
  • After a camera fails a test, the user will also be notified when it passes the next test
  • You can setup Reseller email notifications in the [Admin Settings] Main Menu.


VSaaS has been designed to to use Plug and Play cameras from Amcrest, Hanwha (Samsung) and Axis.  Plug and Play cameras allow you to add cameras to the service without the need to configure port forwarding on the User’s router.   Much like SIP devices, Plug and Play cameras can be deployed and provisioned from the SkySwitch Dashboard without the need to enter user-specific credentials into the camera device.


  • Amcrest

Amcrest is the preferred source for VSaaS cameras.  These cameras provide an unmatched value for price, ease of use and reliability.  End users can easily add Amcrest cameras to their VSaaS account by scanning a QR code on the back of the camera.

  • Hanwha Security (Samsung)

VSaaS offers full support for Hanwha Security Cameras, with auto discovery and bulk camera adds.   Once you connect your Hanwha Security Camera, press [add camera] and select Hanwha (mobile app only).  The app will scan the network for all the Hanwha cameras and then ask you which ones you would like to add, if not all.  There is no limit to how many cameras you can add at one time.  


  • Axis AVHS (O3C)

VSaaS offers full support for Axis Cameras with AVHS (also referred to as Axis OC3 cameras).  These cameras have an Owner Access Key (OAK).   Simply locate the OAK - normally a loose piece of paper inside the manual that comes with the box - and serial number. You will be asked to enter in those credentials when you add an Axis camera and then you’re done.  


Collapse and Expand Main Menu

To maximize on the amount of viewing space you have for customers and cameras, VSaaS implemented a collapse and expand button on the main menu.  Click  to collapse and  to expand.


Chapter 2 - Manage Customers

This chapter describes how to perform the following basic operations that include creating and deleting users/customers, adding and deleting cameras, changing password, managing labels, managing guest users, editing subscription plans and accessing cameras directly.


Add/Delete Customers & Guest Users

This feature allows you to manage your customers and your customers’ guest users.



  1. Click the [Manage Customers] tab on the left side main menu, and then click the blue [Create User] button at the top right hand corner.   The Screen that appears will display input fields for the customer you wish to create.   Enter in all the appropriate information, select the subscription plan and the number of cameras you wish to add on this specific customer account. 
  2. Click the blue [Save changes] button and you’ve created your new customer.
     NOTES

     
  3. When you click [Save changes], your subscription billing starts for the number of cameras you selected and plan. If you are not ready for billing to start, do not setup your customer.
  4. TIP – If you are trying to add a demo account, VSaaS provides you 5 Free, 7 Day Plan licenses.  To access these licenses, sign into your end user login site with the same Reseller admin credentials you use to login to the admin portal. 


  • Click the [Manage Customers] tab on the left side main menu, and then click on the customer you wish to delete.
     The Customer Profile will appear with a list of all the management tabs including the list of all cameras attached to the customer account in question. 
  • Scroll to the bottom of the Customer Profile page and click the red [Delete Account] button.  
  • A DELETE ACCOUNT pop up will appear and the background will grey out. Click the red [OK, I got it.   Delete this account] button.   NOTE –Once you delete a customer account, it is gone forever!


Add/Edit/Delete Guest User

Guest users have limited privileges and can ONLY view live footage, view recorded video and download recorded video.  They can ONLY view the cameras that have been assigned to them by the ADMIN customer user.   For more information on labels, visit the Label Section of this chapter.  


  • Click the [Manage Customer] tab on the left side main menu, and then click on the customer you would like to edit.
     The Customer Profile will appear with a list of all the management tabs, [Cameras] [Plan / Payment] [Media History] [Guest Users], including a list of all cameras attached to the customer account in question.
  • Click the [Guest Users] tab, then select the function you wish to perform.
    1. Add Guest User – Click the blue [Add Guest User] button at the bottom of the Guest User tab.   NOTE


  • If you are adding a guest user for the 1st time, you need to make sure you created your labels for that customer.  You can NOT add a guest user without assigning a label with cameras attached to that label.  See “Create Labels” Section.
     
    • Edit Guest User – Click the blue edit  button to the right of the guest user you would like to edit.
    • Delete Guest User – Click the blue trash can  to the right of the guest user you would like to delete.

7

Add/Edit/Delete Cameras

VSaaS allows each Reseller to add, edit and manage their customers’ cameras all from the admin Reseller portal. Resellers should NEVER need to request a user’s password to access the customer portal.


If you are adding cameras to an existing customer, you must first add a supported camera subscription.   See Plan / Payment – Subscriptions section of this guide.


  1. Click the [Manage Customer] tab on the left side main menu, and then click on the customer you would like to edit.
     The Customer Profile will appear with a list of all the management tabs, [Cameras] [Plan / Payment] [Media History] [Guest Users], including a list of all cameras attached to the customer account in question.
  2. The [Cameras] tab should be the default tab selected, if you are not on the [Cameras] tab, select it.
  3. Scroll to the bottom of the page and click the [Add Camera+]  button. The ADD CAMERA window will appear as an overlay and the background will grey out.  This is the window where you select your camera type and go through the camera add process.  
     
    Add Camera to web portal.png


Select the camera and follow the steps for adding that type of camera.  


VSaaS allows Resellers to edit cameras from 2 different sections within the admin portal.  This article provides information on how to edit cameras from the [Manage Customers] tab.  If you are trying to find instructions on how to edit cameras from the [Manage Cameras] tab, please visit CHAPTER 3 of this User Guide.


  1. Click the [Manage Customer] tab on the left side main menu, and then click on the customer you would like to edit.
     The Customer Profile will appear with a list of all the management tabs, [Cameras] [Plan / Payment] [Media History] [Guest Users], including a list of all cameras attached to the customer account in question.
  2. The [Cameras] tab should be the default tab selected, if you are not on the [Cameras] tab, select it.
  3. Below the [Cameras] tab you will find a list of cameras.  Each camera will have a blue down arrow , click the blue down arrow and select [Edit].   The EDIT CAMERA window will appear with the background greyed out.  This window will allow you to edit the settings for the selected camera.  
     NOTE


  • The settings you change will immediately be reflected in your customer’s portal in which you have selected the camera edit.  This camera edit window is an identical replication of what the admin customer uses.  
  • After you made the appropriate changes, click the green [Save]  button.


VSaaS allows Resellers to delete cameras from 2 different sections within the admin portal.  This article provides information on how to delete cameras from the [Manage Customers] tab.  If you are trying to find instructions on how to delete cameras from the [Manage Cameras] tab, please visit the previous section of this Admin Guide.


  1. Click the [Manage Customer] tab on the left side main menu, and then click on the customer you would like to edit.
     The Customer Profile will appear with a list of all the management tabs, [Cameras] [Plan / Payment] [Media History] [Guest Users], including a list of all cameras attached to the customer account in question.
  2. The [Cameras] tab should be the default tab selected, if you are not on the [Cameras] tab, select it.
  3. Below the [Cameras] tab you will find a list of cameras.  Each camera will have a blue down arrow , click the blue down arrow and select [Delete].   The DELETE CAMERA window will appear with the background greyed out.  This window will allow you to delete the selected camera.  
     NOTE


  • Different camera types might have different options when deleting cameras.  Example – Axis Camera allow you to factory reset the camera to it’s original state, while Sony cameras just ask you if you are sure you would like to delete the camera.   Make sure to read the pop-up per camera.
     
  • Select the options you wish to perform while your camera is deleting from the customer account and then click the blue [Delete]  button.


Add/Edit/Delete Camera Labels

VSaaS allows each Reseller to add, edit and manage their customer camera labels, all from the admin Reseller portal. The label feature provides a functional way to group and sort cameras.  Labels also allow Admin users to restrict specific cameras to specific guest users.   Resellers should NEVER need to request a user’s password to access the customer portal.

Adding camera labels is great for sorting or grouping cameras.  It’s particularly useful when you have a larger number of cameras across multiple locations and you want to keep them organized.  You can also RESTRICT access to cameras based on labels, by assigning labels to specific guest users.


  1. Click the [Manage Customer] tab on the left side main menu, and then click on the customer you would like to edit.
     The Customer Profile will appear with a list of all the management tabs, [Cameras] [Plan / Payment] [Media History] [Guest Users], including a list of all cameras attached to the customer account in question.
  2. The [Cameras] tab should be the default tab selected, if you are not on the [Cameras] tab, select it.
  3. Scroll to the bottom of the page and click the blue [Manage Cameras Labels]   button. The MANAGE CAMERAS LABELS window will appear as an overlay and the background will grey out.   This is the window where you type in the label name and click add. You can find more details on how to add your specific camera at VSaaS Support page.
  4. In the [Create a label] input section, type the label name you wish to create and click [Add].  
     NOTE
  • Labels allow you to group and sort cameras.  In addition to grouping, labels allow you to assign specified cameras to guest users.  Example: If you have multiple locations with multiple managers, you can assign each manager their specific cameras. This ensures they will not have visibility into each other’s store cameras. 
  • Once you created the label, you must assign cameras to that specific label.  
     NOTE


  • You can assign as many cameras as you want to any label.
  • Click [Close] to close out the MANAGE LABEL window, when finished.


VSaaS allows Resellers and users to edit existing labels. If you need to rename or add/delete cameras from a specific label, follow these instructions.


  1.  Click the [Manage Customer] tab on the left side main menu, and then click on the customer you would like to edit.
     The Customer Profile will appear with a list of all the management tabs, [Cameras] [Plan / Payment] [Media History] [Guest Users], including a list of all cameras attached to the customer account in question.
  2. The [Cameras] tab should be the default tab selected, if you are not on the [Cameras] tab, select it.
  3. Scroll to the bottom of the page and click the blue [Manage Cameras Labels]   button. The MANAGE CAMERAS LABELS window will appear as an overlay and the background will grey out. 
  4. To edit label names, click the name of the label you would like to edit.  The text cursor will appear and allow you to edit the name.  
     You may also deselect and/or select additional cameras for each label. Click the dropdown arrow to the right of the camera label and deselect and/or select the cameras.
     
  5. To Delete label names, click the blue trash can  to the right of the dropdown menu. NOTE


  • Once you delete a label, you can NOT retrieve it.  It’s gone forever and any guest users associated to that label, will no longer have visibility to the cameras attached to the label in question.  You will be required to assign a new label(s) to the guest user(s). 


Edit Plan / Payment – Subscriptions

VSaaS allows Resellers to edit plans and supported cameras counts.  If your customer wants to upgrade/downgrade to different retention plans, follow these instructions.
 NOTE


  • The subscription plans are for the entire customer account.   You can NOT apply different plans for individual cameras. 
    • Edit Plan

  1. Click the [Manage Customer] tab on the left side main menu, and then click on the customer you would like to edit.
     The Customer Profile will appear with a list of all the management tabs, [Cameras] [Plan / Payment] [Media History] [Guest Users], including a list of all cameras attached to the customer account in question.
  2. Select the [Plan / Payment] tab
  3. Click the dropdown link  and select the plan you would like to assign to the customers entire account.   NOTE


  • The subscription plans are for the entire customer account.   You can NOT apply different plans for individual cameras. 
    • Add Camera Subscriptions – Supported Cameras

Edited Camera counts are reflected on your billing statement immediately.


  1. Click the [Manage Customer] tab on the left side main menu, and then click on the customer you would like to edit.
     The Customer Profile will appear with a list of all the management tabs, [Cameras] [Plan / Payment] [Media History] [Guest Users], including a list of all cameras attached to the customer account in question.
  2. Select the [Plan / Payment] tab
  3. Click inside the [Supported cameras] text box to change the camera quantity to the desired count.  


Media History

Media history allows the Reseller to ensure the customer camera is recording.  Although VSaaS does not allow for Resellers to view the customer’s recorded video, we do allow the Reseller to ensure the camera is functioning properly.  This tab should be used only to validate that camera(s) is recording properly in the customer account.


  1. Click the [Manage Customer] tab on the left side main menu, and then click on the customer you would like to edit.
     The Customer Profile will appear with a list of all the management tabs, [Cameras] [Plan / Payment] [Media History] [Guest Users], including a list of all cameras attached to the customer account in question.
     
  2. Select the [Media History] tab.

     

Customer Password Reset

VSaaS allows the Resellers to reset their customer passwords in the event that customer passwords were lost or forgotten.  



  • Click the [Manage Customer] tab on the left side main menu, and then click on the customer you would like to edit.
  • The [Customer Profile] will appear and in the [Email] column, click the blue [Password Reset] link under the customer’s email address.


Direct Camera Access

VSaaS provides all Resellers to directly login to the customer’s camera UI with the click of the [Device Access] link.  This feature allows you to remotely adjust any or all the settings in the camera.   VSaaS only provides access to everyday used settings.  Contrast, WDR, Brightness, and other similar settings are accessed through the [Device access] link.  


  1. Click the [Manage Customer] tab on the left side main menu, and then click on the customer you would like to edit.
     The Customer Profile will appear with a list of all the management tabs, [Cameras] [Plan / Payment] [Media History] [Guest Users], including a list of all cameras attached to the customer account in question.
  2. The [Cameras] tab should be the default tab selected, if you are not on the [Cameras] tab, select it.
  3. In the [Device Access] column you will see a blue device MAC/Serial clickable link.  


Test Connection

VSaaS provides you the ability to test the camera connection in the event your customer camera has a camera connection issue.  This [Test Connection] feature will deliver different messages, based on the camera setup process you used. Port forward Cameras will deliver a RTSP, HTTP and Username/Password status. Plug and Play cameras will deliver a Connected


  1. Click the [Manage Customer] tab on the left side main menu, and then click on the customer you would like to edit.
     The Customer Profile will appear with a list of all the management tabs, [Cameras] [Plan / Payment] [Media History] [Guest Users], including a list of all cameras attached to the customer account in question.
  2. The [Cameras] tab should the default tab selected, if you are not on the [Cameras] tab, select it.
  3. In the last column to the right, under [Network Actions], click on the [Test Connection] button for any camera you would like to test.  
     A window will appear displaying the [Test Connection] Results.


Camera Health Check (CHC)

VSaaS allows Resellers to be notified when a camera is not online or the bandwidth to that camera is disrupted.  This features ensures your cameras are online and functioning properly. VSaaS offers CHC support in two locations of the admin portal, this article explains the functionality from the [Manage Cameras] tab.  If you would like to learn how CHC functions in the [Manage Cameras] tab, please visit [Camera Health Check (CHC) in Chapter 3.


  • Click the [Manage Customer] tab on the left side main menu, and then click on the customer you would like to edit.
     The Customer Profile will appear with a list of all the management tabs, [Cameras] [Plan / Payment] [Media History] [Guest Users], including a list of all cameras attached to the customer account in question.
  • The [Cameras] tab should be the default tab selected, if you are not on the [Cameras] tab, select it.
  • To turn on [Admin Alerts] make sure the toggle under the [Camera Health Check] column is switched to the Green [ON] .   
  • To Turn off [Admin Alerts] Make sure the toggle under the [Camera Health Check] column is switched to the Red [OFF]  NOTE
  • The [Camera Health Check] [Status] column displays what state the camera connection is in.  If the camera is showing a green [PASSED] , then the camera connection is in good status.   If the camera is showing a red [Camera connection] , then the camera is offline and needs to be tested or attended to. 


Search Customers

VSaaS allows Resellers the ability to search within the [Manage Customers] main menu tab for specific usernames, email address or customer names.  This feature will assist in identifying known issues, quickly and efficiently.  


  • Click the [Manage Customers] tab on the left side main menu.
  • Mouse over the search input field at the top left hand side of the screen and click the Search Box to start typing your desired search characters.  The list below will populate to match any of the key text you entered in the search box. 


Show Customer Entries

VSaaS allows Resellers to display up to 100 entries on one single screen, just by clicking a dropdown box to the preferred number of entries per page.


  • Click the [Manage Customers] tab on the left side main menu.
  • Click the [Show entries] box in the top left hand section of this view and select the preferred number of entries you wish to display.  


Manage Cameras

VSaaS allows Resellers to manage ALL their customer cameras from one view, eliminating the need to access specific customer accounts. This view provides direct access to camera UI pages, Camera Health Check Status, Customer accounts, Usernames, Camera types, Test Connections and Camera Names.


Search Cameras

VSaaS allows Resellers the ability to search within the [Manage Cameras] main menu tab for specific cameras, customers, or MAC/serial numbers. This feature will assist in identifying known issues, quickly and efficiently.  


  • Click the [Manage Cameras] tab on the left side main menu, and then click on the customer you would like to edit.
     The [Manage Cameras] list will appear with a fully populated list of the total number of cameras on your VSaaS Dealer Platform. 
  • Mouse over the search input field at the top left hand side of the screen and click the Search Box to start typing your desired search characters.
     The list below will populate to match any of the key text you entered in the search box. 


Show Camera Entries

VSaaS allows Resellers to display up to 100 entries on one single screen, just by clicking a dropdown box to the preferred number of entries per page.


  1. Click the [Manage Cameras] tab on the left side main menu.
     The [Manage Cameras] list will appear with a fully populated list of the total number of cameras on your VSaaS Dealer Platform. 
  2. Click the  box in the top right hand section of this view and select the preferred number of entries you wish to display.  


Edit/Delete Cameras

VSaaS allows Resellers to edit and delete cameras from a single view for all customers.  This feature allows for quick and easy access to any camera across multi customer platforms.

VSaaS allows Resellers to edit cameras from 2 different sections within the admin portal.  This article provides information on how to edit cameras from the [Manage Cameras] tab.  If you are trying to find instructions on how to edit cameras from the [Manage Customers] tab, please visit the CHAPTER 2 section of this User Guide.


  1. Click the [Manage Cameras] tab on the left side main menu.
     A list of all the cameras on your entire Reseller platform from all your customers will display in the list below. 
  2. In the Camera list, you will find a list of every camera on your platform.  Each camera will have a blue down arrow , click the blue down arrow and select [Edit].   The EDIT CAMERA window will appear with the background greyed out.  This window will allow you to edit the settings for the selected camera.  
     NOTE
  3. The settings you change will immediately be reflected in your customer’s portal in which you have selected the camera edit.  This camera edit window is an identical replication of what the admin customer uses.  
  4. After you made the appropriate changes, click the green [Save]  button.


VSaaS allows Resellers to delete cameras from 2 different sections within the admin portal.  This article provides information on how to delete cameras from the [Manage Cameras] tab.  If you are trying to find instructions on how to delete cameras from the [Manage Customers] tab, please visit the CHAPTER 2 section of this User Guide.


  1. Click the [Manage Cameras] tab on the left side main menu.
     A list of all the cameras on your entire Reseller platform from all your customers will display in the list below. 
  2. In the Camera list, you will find a list of every camera on your platform.  Each camera will have a blue down arrow , click the blue down arrow and select [Delete].   The DELETE CAMERA window will appear with the background greyed out.  This window will allow you to delete the selected camera.  
     NOTE
  3. Different camera types might have different options when deleting cameras.  Example – Axis Camera allow you to factory reset the camera to its original state, while Sony cameras just ask you if you are sure you would like to delete the camera.   Make sure to read the pop up per camera.
     
  4. Select the options you wish to perform while your camera is deleting from the customer account and then click the blue [Delete]  button.


Camera Health Check (CHC)

VSaaS allows Resellers to be notified when a camera is not online or the bandwidth to that camera is disrupted. This features ensures your cameras are online and functioning properly. VSaaS offers CHC support in two locations of the admin portal, this article explains the functionality from the [Manage Cameras] tab.  If you would like to learn how CHC functions in the [Manage Customers] tab, please visit [Camera Health Check (CHC) in Chapter 2.


  1. Click the [Manage Cameras] tab on the left side main menu.
     A list of all the cameras on your entire Reseller platform from all your customers will display in the list below.
  2. To turn on [Admin Alerts] make sure the toggle under the [Camera Health Check] column is switched to the Green [ON] .   
  3. To Turn off [Admin Alerts] Make sure the toggle under the [Camera Health Check] column is switched to the Red [OFF]  NOTE
  4. The [Camera Health Check] [Status] column displays what state the camera connection is in.  If the camera is showing a green [PASSED] , then the camera connection is in good status.   If the camera is showing a red [Camera connection] , then the camera is offline and needs to be tested or attended to. 


Direct Camera Access

VSaaS provides all Resellers to directly login to the customer’s camera UI with the click of the [Device Access] link.  This feature allows you to remotely adjust any or all the settings in the camera.   VSaaS only provides access to everyday used settings.  Contrast, WDR, Brightness, and other similar settings are accessed through the [Device access] link.  


  1. Click the [Manage Cameras] tab on the left side main menu.
     A list of all the cameras on your entire Reseller platform from all your customers will display in the list below.
  2. In the [Device Access] column you will see a blue device MAC/Serial clickable link.  


Test Connection

VSaaS provides you the ability to test the camera connection in the event your customer camera has a camera connection issue.  This [Test Connection] feature will deliver different messages, based on the camera setup process you used. Port forward Cameras will deliver a RTSP, HTTP and Username/Password status. Plug and Play cameras will deliver a Connected


  1. Click the [Manage Cameras] tab on the left side main menu.
     A list of all the cameras on your entire Reseller platform from all your customers will display in the list below.
  2. In the last column to the right, under [Network Actions], click on the [Test Connection] button for any camera you would like to test.  
     A window will appear displaying the [Test Connection] Results.


Chapter 3 - Billing History

VSaaS Resellers can view a summary of all your customer base, their plans, and the ability to export your billing history via spreadsheet.  This feature will assist you in billing your customers appropriately.   


Billing Summary


  • Click the [Billing History] tab on the left side main menu.


All your subscriptions will appear on the screen in a summary format. 


Export Billing History


  • Click the [Billing History] tab on the left side main menu.
  • Click the blue [Export] button in the top right hand corner.  


Chapter 4 - Edit Admin Profile

VSaaS provides Resellers the ability to edit their admin profile settings. With this feature, you can edit the following:

  • Name
  • Password
  • Email Address
  • Rep Firm
  • Time zone


Edit Admin Profile


  • Click the [Edit Admin Proile] tab on the left side main menu.
  • Click the text box you wish to edit, start typing the new profile settings and the press the blue [Save]  , after you have made all your changes. NOTE
  • When you change the time zone in your [Edit Admin Profile], this changes ONLY your time zone for the Admin Portal user you are logged in with.


Chapter 5 - Admin Settings

VSaaS [Admin Settings] allows Resellers to provide the appropriate contact information, Reseller logos, mobile app colors and Reseller Camera Health Check notification email addresses.


Edit Company Details

Company details is extremely important, as this is the contact information which is provided to the Reseller’s customers.  Your customer will see this information when they click the upgrade button in their customer portal, specifically when they would like to purchase more camera subscriptions or when they need to contact you directly for support.


  • Click the [Admin Settings] tab on the left side main menu.
  • Click the blue [Company Details] edit icon  towards the upper left hand corner of the screen.
  • Select the input text box you wish to edit and once you have finished all edits, press the blue [Save]  button. 

[Site and Mobile App Settings] allows Resellers to manage their company logos and application colors.  Two Different logo sizes are required for white-label branding:

  • Mobile Logo - Your logo must match these requirements:
  • PNG format
  • 528px x 228px canvas size
  • The image must be made to fit entire canvas size even if logo has different aspect ratio
  • Transparent background and icon recommended
  • Web Logo - Your logo must match these requirements:
  • PNG format
  • 300px x 70px canvas size
  • The image must be made to fit entire canvas size even if logo has different aspect ratio
  • Transparent background with no outline is recommended
  • The logo must be visible on a white background
    • Mobile App Theme Color

  • Click the [Admin Settings] tab on the left side main menu.
  • Click the blue [Company Details] edit icon  towards the upper left hand corner of the screen.
  • Click the box to the left of [Reset to Default Color] and select the color you wish to choose for your customer’s mobile app.  If you wish to reset colors to the default color, select [Reset to Default Color].
  • Select the input text box you wish to edit and once you have finished all edits, press the blue [Save]  button. 

VSaaS provides the ability for the Reseller to be notified when a camera health check alert goes off.  There is no limit to the amount of email addresses you can add for notifications.   

  • Add Email

  • Click the [Admin Settings] tab on the left side main menu.
  • Select the input text box at the bottom of the screen and enter the email address to which you would like the camera health check notifications sent to.
  • Click the blue [Add Email] button to add new email address for camera health check alerts.
    • Delete Email

  • Click the [Admin Settings] tab on the left side main menu.
  • Click the blue [trash can] to the right of the email address you wish to delete.  A pop up will appear and ask you “Are you sure you want to remove this email from alerts?”, click ok.

Chapter 6 - Setup Amcrest Camera

Things to Consider

  • NETWORK SPEED is an important factor in the quality of the video feed and storage to the cloud. We recommend a DOWNLOAD SPEED of 4.5 or higher and an UPLOAD SPEED of a 1.5 or higher for every camera setup to the cloud. To figure out your network’s upload and download speed, please visit net to run a test on your network. You will then be provided your measurement. For more information on best practices for your Wi-Fi camera, please click here.

Prepare Your Camera for VSaaS

You must connect your Amcrest Camera to the Internet before linking it to a VSaaS account. 

  1. If you are connecting to a wired Ethernet connection, please skip to Step 3 below after connecting the ethernet cable.  
  2. If you are connecting to a Wifi network, then you can configure the Wifi connection using the Amcrest View app.  Further instructions for connecting to a Wifi network can be found at the Amcrest website here.  
  3. Once the camera is connected to the Internet you must change the default password before proceeding to the next step.   To change the default password using the Amcrest View mobile app select the Device Manager menu item and then click the edit (pencil) icon.


Select Device Manager Menu

Click the Edit Icon to Change Password

IMG_2442.PNG

IMG_2444.PNG


Connect Your Camera to VSaaS

  1. Install the VSaaS App from Apple iTunes or the Google Play Store.
  2. In the application login with the VSaaS username and password provided to you. 
     
    CamCommand SignIn.PNG


  1. Click on Add Camera. 
     
    CamCommand Add Camera.PNG


  1. Select Amcrest for the type of camera you wish to add. Next, give your camera a name. This name can be anything you’d like the camera to be named. 
     
    CamCommand Select Camera Type.PNG


  1. You have two options on inputting the camera Serial Number number into the application. Scan the QR code by tapping on the grey box or manually add the camera token which is the camera’s Serial Number. 
     
    CamCommand QR Code.PNG


  1. If you receive the error message below, conduct a power cycle on your camera. If you did not receive this error message, proceed to step 7. Unplug the camera from your local power source. Wait 30 seconds then power the camera back up, allow it to boot up then click OK. 
     


  1. Enter your camera’s username and password. The username and password will be the same as when you setup the camera for Internet Access in the Amcrest View app or the camera’s local Web UI.   The password should be the one you changed in Section 1, above.
     


  1. Next, configure the VSaaS settings for your camera. (NOTE: The setting in the VSaaS App will overrule local configurations in your camera settings.)   
     



  1. Click on LIVE to view your camera in the cloud.  
     


  1. Your feed is now LIVE!