SkySwitch Partner Dashboard (Dashmanager)

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Concept
The SkySwitch Partner Dashmanager is a Single Sign-On (SSO) portal that allows partners to access all of the SkySwitch systems from a single URL. All SkySwitch partners can access the dashmanager via https://app.dashmanager.com, and each partner's staff will have a separate login account. If you or one of your users has trouble accessing one of your products, please contact support@skyswitch.com.
Please note this article references the SkySwitch Call Center solution available within the PBX Portal, and this feature is further detailed on this page. If you are looking for information about our Contact Center, a completely different service, please instead visit this page for more information.
Logging into the Dashmanager
The Login URL for the SkySwitch Dashmanager will be https://app.dashmanager.com.
If other members of your team need access to the dashmanager, please see the 'Manage Users' section below.
Dashboard Home Page
The default home page of the dashmanager is the Dashboard page which provides a snapshot of service counts, statistics, and productivity tools in the following areas;
Registered Devices
Seat Counts
Telco Statistics
Group Mail Sender
Ping & Trace Route
Recent Tickets
Registered Devices
Registered Devices will show the total number of devices registered on your PBX(s). 
Note: SkySwitch does not bill user seats by registered devices, see the following link for more information: Web Centrex Billing Calculations
Seat Count
The Dashboard Home Page will display billable components of your SkySwitch white label UCC service. Each billable service type is identified in a column, and each column is divided into rows representing each of your domains. The total for all domains, which is shown at the top of each service type column, reflects the quantity that SkySwitch will use to bill you at the end of each month. Once the widget is fully loaded, you can click on numbers that are greater than 0 to see details about the resources that are being counted.
TOTAL260102PBXCall CenterRecordingSIP Trunksdomain1.11000.service2001domain2.11000.service4000domain3.11000.service200101

TOTAL4614MeetingManager RoomsVoicemail TranscriptionTelephone Numbersdomain1.11000.service021domain2.11000.service143domain3.11000.service3010

Telco Stats
ASR = Answer Seize Ratio
ACD = Average Call Duration
MCD = Max Call Duration

ASR
ACD
MCD
Billable
Charges
Total

Main Menu Bar
The main menu bar offers partners access to a snapshot of information and integrated portals for managing SkySwitch service offerings. The following selections are available based on each partner's service agreements:

Dashboard
Telco
PBX
Apps
Quotes
Reports
Support
Quick Links
Pre-paid Telco Balance 
User Profile (Avatar) with User Settings
You can click on the pre-paid balance amount to conveniently navigate to the https://recharge.skyswitch.com/ page. Additionally, this balance indicator is enabled by default, but can be disabled by navigating to User > Profile Settings > Prepaid Account and selecting the 'Hide' button.
Telco
Phone Numbers - Please visit our dedicated Phone Numbers Portal article for more information.
Usage - This will open the SkySwitch XIPX system, which manages all calls to and from the PSTN (assuming that you are using SkySwitch for PSTN connectivity). For more detailed information on visit our Manage Telco Call Records article.
PBX
PBX (WebCentrex) - The PBX menu item provide access to the partner login of the WebCentrex platform.
UC Client - UC Client is a best-in-class unified communications client, currently for SkySwitch, that delivers rock-solid voice capabilities and a full feature set, all tightly integrated with your UCaaS service. To get started see our article Getting Started with UC Client.
QoS Monitor (RTP-Sight) - QoS Monitoring Tools are a critical part of any telecom company, for more detailed information on RTP-Sight please see VoIP QoS Troubleshooting.RTP Sight gives you a history on every call from your PBX, here you can access PCAPs (Packet Captures) for calls, view information about calls, and access a variety of QoS reporting tools to help you diagnose any issues on your own.
NDP - NDP is an all in one Device Provisioning Server, here you can view and modify your devices. For more information please visit SkySwitch Provisioning Server (NDP).
Fax ATA - A central page for Fax ATAs that shows their status and a button to reboot remotely can be accessed thru your Partner Dashmanager. Visit our article Fax ATA Page for more information.
Nag Settings - This brings you to the page where you can create, view, edit, and delete your Vmail Nag entries. To learn more about Nag go to our article VMail Notify (Nag).
vBroadcast - The SkySwitch vBroadcast application is used to place outbound calls, send SMS, and send appointment reminders to a list of targeted recipients. For more information please visit the vBroadcast - Overview article.
UC Client Settings - The UC Client settings allow you to set default values for UC Client features such as Call Recording and Fax. Additionally, you can modify specific companies and users if you wish for the settings to differ from the default values set. For more information about these settings, please visit the UC Client Settings (Feature Toggle) in PBX article.
ReachUC Settings - Here you can modify default values and settings for ReachUC features for specific domain or users or for the all accounts under you.
Route by ANI - This page allows you to match callers by an 11 digit number (and optionally the number they dialed) and send them to a specific destination. See our article Route DID by ANI for more information.
SMS Responder - The SMS Responder Bot is an enhanced version of the SMS Directory Bot that allows users to program automatic replies in response to incoming  SMS messages. To do this the bot works by responding to keywords.
Report Spam - This page lets you report a number used by a spam caller to be added to the Nomorobo database. To learn more about Nomorobo see our article Voice Calling Spam Control powered by Nomorobo Voice.
Teams Connector - Teams Connector is 3rd party application powered by TeamMate, which allows integration between Microsoft Teams and our phone system (PBX). For more information see the Teams Connector - Reseller Resource Guide article.
Node Info - The PBX Node Info Tool displays the Partner's PBX Node IP addresses and PBX Portal address.
Phone Registrations - This page shows the status and information for all devices added to your system and can be filtered to show by domain. 
Apps
Cloud Message - A text messaging platform that allows your users to communicate with their customers via text message while utilizing their existing phone numbers. For more information go to Business SMS FAQs.
Contact Center - The Contact Center allows partners to provide an Omni Center product that is more finely tuned to the needs of Call Centers than the PBX Portal's Call Center Environment. For more information see the Contact Center Overview article.
Meetings - Meetings also commonly referred to as Meeting Manager enables white label partners to offer cloud-based web conferencing services to business users.  It can be offered as a stand-alone service, or as an integrated part of the SkySwitch PBX solution. Please visit the MeetingManager (Web Conferencing) page for more information.
Cameras - This opens the portal to monitor your Video Surveillance as a Service (VSaaS) customers & their cameras from a centralized location. Visit our guide for more information.
ReachUC - This is a link to the ReachUC website. 
Emergency Forwarding Tool - This is a link to the ENF (Emergency Number Forwarding) Portal allows partners to perform call forwarding of phone numbers within SkySwitch’s underlying carrier networks.
Quotes
This link opens the Quoter portal which is an automated, online quoting system that lets companies build their own quote forms, sell their products/services online, and track and manage leads.
Reports
Here you can generate several reports that could you manage your business. For more information on these reports see the Generating Reports article.
Support
Learn - This opens the SkySwitch University (SSU), our Online Learning Management System, to provide our Partners with comprehensive and quick learning tools to learn, build, and succeed.
Tickets - Opens the ticketing system for managing external and internal tickets across different queues or categories. Click here for help accessing and navigating the portal.
Release Notes - The Release Notes shows a chronological list of all posted product updates and fixes.
UC Client Issues - Here you can look up your reported issue to retrieve its details.
Help - This is a link that opens the SkySwitch Knowledge Base.
Feature Requests - We welcome the submission of feature requests that may help you in running your business. To learn more on how to submit one go to our Feature Requests with SkySwitch article.
Quick Links
This provides a dropdown menu of link to the following:
Network Performance Assessment Tool - links to a browser-based network performance & assessment tool.
Billing Service - partner's end-customer billing services portal for resellers with billing services riders only.
Bill Center - a portal for invoices from SkySwitch to partners, manage credit cards, make payments, and view account history.
Forms - links to a our article containing various useful forms such as BYOT request (Bring Your Own Telecom), Credit Card Authorization Form, e-Check Authorization Form, Letter of Authorization, RESPORG Forms, Directory Listing, and Outbound CNAM Order, and other various forms.
Store - the SkySwitch Store offers you a convenient way to purchase hardware from our preferred distributors within your Dashmanager portal.
Partner Marketing Campaign Kits - links to our Campaign Kits that are equipped with fully brandable marketing content assets to help you promote your UCaaS/hosted voice solutions to your customer base.
User Profile (Avatar) with Sub-Menus
The Profile Account Management section of the Dashboard is presented as a Drop Down menu beneath the logged-in User's name. The menu items are described in the table below.
ProfileAllows a user to manage Homepage view, dashboard widgets, password reset, Socket App Connections, user SMS profile, 2FA Login, One-Time Password, Statuspage Services, and Browser Sessions.Account SettingsThis option will only appear for Company Admins to help manage their Account, Branding,  and Integrations.EntitlementsManagement panel for ReachUC, SMS Auto Responder, vBroadcast, Button Builder, and others.Log OutLogs the user out of the Dashboard.

Account Settings
AccountManage Users - adding, removing, or modifying a user for your reseller dashmanager. See here for more info.
MFA - manage Multi Factor Authentication settings for you dashmanager users.
Email - settings for SendGrid to work with your dashmanager.
MSA Details - to view your Master Service Agreement details. See section below for more detail.
Taxation - to view Percentage of Interstate Usage and manage Tax Exemption Certificates.  
Add On Services - opens the Add On Billable Service form.
Prepaid Account - see your refill history and past invoices.
BrandingSSL (BETA) - to manage SLL Certificates.
Dashmanager - to brand your custom partner dashmanager.
Login - to brand your custom login page.
UC Client (BETA) - to brand the UC Client Desktop and Mobile versions, including custom URL, Logo, and UI coloring.
Report Spam - to brand your Report Spam portal.
SMS - to brand the portal for your SMS Responder.
NPAT - to brand your NPAT portal.
IntegrationsConnectWise - to set/update your ConnectWise integration settings.
UC Client WebPop - to manage your UC Client WebPop integrations settings.

MSA Details
Company Admin resellers can view MSA pricing details by their active 'Service Riders'  and 'Download A-Z Rates'. To view the MSA click on Settings in the dropdown menu under your user avatar.

Then on the left side menu click on MSA Details in the Account section.

To download the rates click on either the Download International / Domestic A-Z Rates button in the upper section of the MSA Details page.
Please send an email to BillSupport@skyswitch.com if you have any questions regarding pricing or your Master Service Agreement.

Prepaid Telco Account Details
Company Admin resellers can view Telco Prepaid account details by navigating to User > Account Settings > Prepaid Account.

The Prepaid Account page also includes the ability to download PDF copies of an invoice by clicking the green download button to the right of the transaction you wish to save.

Additionally, the pre-paid balance indicator that appears in the top right area of the page is enabled by default, but can be disabled by navigating to User > Profile Settings > Prepaid Account and selecting the 'Hide' button in this section.