SkySwitch Reseller Dashboard

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ConceptThe SkySwitch Reseller Dashboard is a Single Sign-On (SSO) portal that allows partners to access all of the SkySwitch systems from a single URL. Each SkySwitch partner will have a unique dashboard address, and each partner's staff will have a separate login account. If you or one of your users has trouble accessing one of your products, please contact support@skyswitch.com.Please note this article references the SkySwitch Call Center solution available within the PBX Portal, and this feature is further detailed on this page. If you are looking for information about our Contact Center, a completely different service, please instead visit this page for more information.Logging into the DashboardThe Login page for the SkySwitch Dashboard will be https://app.dashmanager.com.If there are other members of your team that need access to the dashboard, please see 'Manage Users' below.Dashboard Home PageThe Dashboard Home page provides a snapshot of service counts, statistics, and productivity tools in the following areas;Registered DevicesSeat CountsTelco StatisticsGroup Mail SenderPing & Trace RouteRecent TicketsRegistered DevicesRegistered Devices will show the total number of devices registered on your PBX(s). Note: SkySwitch does not bill user seats by registered devices, see the following link for more information: Web Centrex Billing CalculationsSeat CountThe Dashboard Home Page will display billable components of your SkySwitch white label UCC service. Each billable service type is identified in a column, and each column is divided into rows representing each of your domains. The total for all domains, which is shown at the top of each service type column, reflects the quantity that SkySwitch will use to bill you at the end of each month. Once the widget is fully loaded, you can click on numbers that are greater than 0 to see details about the resources that are being counted.TOTAL2601024614PBXCall CenterRecordingSIP TrunksMeetingManager RoomsVoicemail TranscriptionTelephone Numbersdomain1.11000.service2001021domain2.11000.service4000143domain3.11000.service2001013010Telco StatsASR = Answer Seize RatioACD = Average Call DurationMCD = Max Call DurationASRACDMCDBillableChargesTotalMain Menu BarThe main menu bar offers partners access to a snapshot of information and integrated portals for managing SkySwitch service offerings. The following selections are available based on each partner's service agreements:DashboardTelcoPBXAppsQuotesReportsSupportQuick LinksUser Profile (Avatar) with User SettingsTelco Phone Numbers PortalPlease visit our dedicated Phone Numbers Portal article for more information.Manage TelcoThe Manage Telco page will open the SkySwitch XIPX system, which manages all calls to and from the PSTN (assuming that you are using SkySwitch for PSTN connectivity). For more detailed information on Manage Telco Please visit Managing the Telco Services Account.Manage PBX (WebCentrex)The Manage PBX menu items provide access to the partner login of the WebCentrex platform.Manage NDPNDP is an all in one Device Provisioning Server, here you can view and modify your devices. For more information please visit SkySwitch Provisioning Server (NDP).Manage MeetingsManage Meetings also commonly referred to as Meeting Manager enables white label partners to offer cloud-based web conferencing services to business users.  It can be offered as a stand-alone service, or as an integrated part of the SkySwitch Web Centrex solution. Please visit the MeetingManager (Web Conferencing) page for more information.QoS Monitoring - RTP SightQoS Monitoring Tools are a critical part of any telecom company, for more detailed information on RTP-Sight please see VoIP QoS Troubleshooting.RTP Sight gives you a history on every call from your PBX, here you can access PCAPs (Packet Captures) for calls, view information about calls, and access a variety of QoS reporting tools to help you diagnose any issues on your own.User Profile (Avatar) with Sub-MenusThe Profile Account Management section of the Dashboard is presented as a Drop Down menu beneath the logged-in User's name. The menu items are described in the table below.ProfileAllows a user to manage Homepage view, dashboard widgets, password reset, Socket App Connections, user SMS profile, 2FA Login, One-Time Password, SSU & User Cache.Reseller SettingsThis option will only appear for Company Admins. Create Company Managers & reset passwords, Manage API, Branding, and view MSA Details.Add On ServicesThis links to the New Add On Service Order & Activation Form. For info on the available services available go to the Add-On Billable Services article. EntitlementsManagement panel for ReachUC, SMS Auto Responder, vBroadcast & Button BuilderBilling ServicesReseller's end-customer billing services portal. For resellers with billing services riders only. SkySwitch Bill CenterSkySwitch billing portal -  Invoices from SkySwitch to resellers, manage credit cards, make payments, and view account history.TicketsSelecting the Ticket menu item will take you to the SkySwitch trouble ticketing system. From here you will be able to submit new Support Requests, as well as view open and recently closed trouble tickets.FormsVarious Forms such as BYOT request (Bring Your Own Telecom), Credit Card Authorization Form, e-Check Authorization Form, Letter of Authorization, RESPORG Forms, Directory Listing, and Outbound CNAM Order, and other various forms.DiscussionsThis is a discussion forum for resellers to communicate about SkySwitch platform and industry related topics.DocumentsRepository for SkySwitch Notifications, Announcements and RFO's.HelpThe Help menu item will take you to the SkySwitch Documentation portal.StoreSkySwitch Store for devices such as Fax ATA and SimpleWAN.Log OutLogs the user out of the Dashboard.Reseller SettingsManage UsersIf you are a Company Admin, you may add a Company Manager as a user to the Dashboard or set permissions for Company Managers within your organization.  To learn more please read the article Add,  Remove, or Modify Company ManagersMSA DetailsCompany Admin resellers can view MSA pricing details by their active 'Service Riders'  and 'Download A-Z Rates'. To view the MSA click on Settings in the dropdown menu under your user avatar.Then on the left side menu click on MSA Details in the Account section.To download a copy of your MSA contract click the download button to the right of the entry under the Actions column of the Files section. To download the rates click on Download A-Z Rates in the Telco Charges section of the MSA.Note: Please send an email to 'BillSupport@skyswitch.com' if you have any questions regarding pricing or your Master Service Agreement.