Toll-Free Numbers

Question

Toll-Free Numbers

Accepted Answer

Toll-free calls are toll-free because the owner of the number is paying for the calls, rather than the call originator. Tolls are collected where numbers pass through Networks and are based on the originating NPA-NXX.
Therefore the following rules apply:
Toll-free numbers on SkySwitch can only originate calls from the US, Canada, Hawaii, and Puerto Rico only.
Toll-free calls using a Toll-free outbound number will likely not work but may work in some cases. It will usually NOT work because the rating of the call cannot be done based on the NPA-NXX. We do not support TF to TF calling. You will need to change your outbound number to work in these situations.
Some toll-free providers may reject calls from certain areas, they may predefine localities from where they accept calls. This could be by NPA-NXX, City, State, or Country.
We do not currently offer international toll-free numbers but we do offer International DID's in selected countries.  International DID's may solve your customer's in-country local calling problem.
Obtaining New Toll-Free Numbers
To obtain a new toll-free number, follow these steps:
Search for an available number at http://800forall.comNote: There is no guarantee that the numbers available at the 800forall website will also be available with our carrier. This is why a Telephone Number Request is needed for the LNP Team to check and validate with our carrier. Additionally, True800 numbers (800) found on the said site are exclusive to them and can't be obtained through purchase with our carrier.To avoid losing the toll-free number, you may purchase it directly from 800forall.com at the prevailing market rate and port it over to Skyswitch. Please note that the purchase fee will be shouldered by the Partner.
When you find a suitable number that is available, submit a Telephone number Request thru your reseller dashmanager. 
Go to Phone Numbers located in the dropdown menu under Telco.
Click on Order Phone Numbers on the left side menu. 
Select Local DID/TF. (See the article Purchasing Phone Numbers for more info)
Enter the required fields and submit the request.
The porting team will keep you updated with the status of your order through the ticketing system.
When the number is provisioned in the system, this will be added to your account and you'll be notified through the ticket.

Porting Existing Toll-Free Numbers
To port an existing toll-free number to SkySwitch, follow these steps:
Complete the Toll-Free Resporg form available here.
Initiate the port request for the toll-free number by going to the Phone Numbers portal found under the Telco drop-down menu in your reseller dashboard.
Click on New Port Requests in the left-side menu under the Porting section.
For detailed instructions on submitting a port order, see the article Creating New Port In Requests.
Upon submitting the port request, a new ticket is generated in the RT ‘Ports’ queue for tracking.
Upload the Toll-Free Resporg form in the ticket.
Login to the reseller’s dashboard.
Under the Support dropdown menu click on Tickets.
Within the associated LNP ticket, click on the basics tab and upload the necessary documents to LNP forms
The porting team will update you on your order's status through the ticketing system.
If you wish to check the status of an existing Port In Request, please visit our Manage Port Requests article for more information on how to do this.
Toll-Free Rates
Toll-Free PrefixOne Time Setup Fee for New NumbersPorting Fee for Existing NumbersMonthly Recurring ChargePer Minute Charge833, 844, 855, 866, 877, 888$5.00$8.00$0.99$0.021
Note: Toll-Free rates vary depending on the Partner’s MSA. Kindly refer to your MSA for accurate pricing.