VoIP QoS Troubleshooting
- Retention Period
- View Call Details
- Download Recordings
- View Statistics
- View QoS Reports
SkySwitch provides Resellers with RTP-Sight a VoIP Monitoring and Troubleshooting tool to assist in the identification and correction of network conditions that may degrade the quality of VoIP calls. Using RTP-Sight, Resellers are able to
- View RTP statistics such as packet loss, jitter, and latency for each leg of a VoIP session
- Access PCAP files, which can be downloaded and analyzed using Wireshark
- Access call recordings in .wav format (for G711 calls only).
If you do not have a login to RTP-Sight, please send a request to email@example.com.
Please note that if you have asked to turn off RTP-Sight captures for a domain, it will not be possible to troubleshoot audio issues from our Network. All troubleshooting would need to be done from the customer's location.
RTP files stored in RTP-Sight are meant for troubleshooting purposes only. They are stored for 72 hours, and are not available for calls older than this.
View Call Details
Recordings downloaded from RTP-Sight are segregated by the direction of the RTP. So when you listen to the .wav file you will hear only one direction at a time. To access both sides of the call as a normal conversation, download the PCAP file into Wireshark and listen to it using the RTP stream analysis feature.
- Click the link image
- Copy the resulting URL into a browser
- View the call statistics
View QoS Reports